Getting to Know our Costa Rica Team!

Sales representatives contact this team to get a special discount or promotion in order to have budget approval and finish the deals.

• Sales Desk

• Sales Support Operations

• Deals Desk

• Sales Pricing Operations

This team manages and executes the following tasks: Work as a single point of contact for Saudi Arabia Sales Representatives and Sales Operations Regional Managers, solving issues to ensure sales goals are met.

Accurately review and enter data in accounts and opportunities in Salesforce.

Tackle complex requests and follow-up cases with many areas including Data Governance, Sales Operations, Sales Systems Ops., IT, IAD, Renewals, Deal Desk, Orders, CSR, Vouchers team, etc.

• AMER Strategy & Operations

• JAPAC Strategy & Operations

• EMEA Strategy & Operations

• Order Operations

Make sure the candidate experience in the recruiting process is the best as this will reflect PANW as a company and organization.

• People Team

• Site Operations

• Corporate Responsability

• Recruiting

This Team has several tasks, and some of these tasks requires to maintain and execute changes regarding CSP updates, Inside sales fields, credit revenue modifications, device/assets transfers, Deal Reg realignments, territory management.

• Ecosystems Channel Ops

• Deal Response Team

• Sales Ops Systems

• Data Governance

Review order issues where sales or vendors need extra info (duplicate quotes, rates unmatch, missing data, etc) is part of the functions of this team.

• Order Management

• Deal Response Team

• Deal Management

• Deals Desk

The operations role is all based on making sure we implement tools and procedures to ensure efficacy and efficiency through standardized methodologies aligning all NAM sales teams. Reporting development is key to achieve such goals providing the correct info to enable decision making and tracking. The main objectives would be accurate sales forecasting, goal tracking and gap plan, account assignment and headcount alignment for each territory and district, RSM support with ACRs and other system procedures, etc.

• Data Governance

• AMER Strategy & Operations

• EMEA Strategy & Operations

• JAPAC Strategy & Operations

Choose the correct team according to the following tasks:

Check the inbox where the customers send the requests.

Generate a quote

Send the quote number and the SAP to the customers regarding to their requests.

• Deals Desk

• Sales Operations Renewals Representative

• Data Governance

• Sales Compensation

This team is responsible for web experience and digital asset management

• Channel Operations

• Corporate Responsibility

• Project Management Team

• Brand/Digital/Demand Marketing

This team has meetings with systems engineers and sales representatives, to coordinate the project strategy to meet the customer's requirements in security, company general information, and technical products information.

• Systems Engineer

• Sales Support

• Deal Response Team

• Project Management Team

This team is in charge of:

Support in a technical way the commercial operation of the region.

Develop relationships with customers to ensure they are satisfied with our solutions and discover new opportunities.

Support partners in the development of business opportunities.

• IT Regional Team

• Site Operations

• Order Operations

• Systems Engineering