Script Call 3 Prove Yoursefl

Why are the post-sale calls important?

• The post-sale call is not obligatory.

• Lead to additional sales from other customers.

• Check if the customer's information was introduced correctly to avoid boarding issues.

• It helps to increase the company's profits.

What does the agent ask the customers in a post-sale call?

• What preferences do you have regarding this flight?

• Have you checked the names, the departure date, are they correct?

• Can you share your contact details with me?

• Have you received a present from the airline?

What should be mentioned in a post-sale call?

• Introduction

• Confirmation email, itinerary, name and dates, review, referral.

• Postcard to granny

• The customer' favorite colors.

What is a post-sale call?

• The call that was made before the customer bought the ticket, and the agent wants to ask for a review and referrals.

• A notification about a schedule change in the itinerary.

• The call that was made after the customer bought the ticket, and the agent wants to ask for a review and referrals.

• Verification of credit card details.

Choose the best variant when asking for referrals.

• Save my phone number and share it with your friends, family and relatives when you need a new flight ticket.

• When your family or friends need a flight, contact our general line.

• Anyone from our company can help you find a new flight ticket.

• If you didn't like booking with us, contact another company.

Identify the importance of the Trust pilot:

• Lower the confidence through the entire marketing funnel.

• Keeps the selling reversed.

• It helps to increase the company's ratings.

• Helps to choose the favorite flight.