Conflict Management

Frye and Maelynn work in the same department for Frito-Lay and are often unable to come to a suitable conclusion for projects. When met with opposing viewpoints, Frye tends to keep quiet and stop contributing, keeping his disagreements to himself. He will also try to leave meetings as soon as possible when there is a conflict. Which conflict management style is this?

• Accommodating

• Competing

• Avoiding

• Collaborating

Although Nihir and Prahay have different ideas on their new sales promotion campaign, they try to negotiate and adopt a give-and-take approach. Which management style is this?

• Compromising

• Avoiding

• Competing

What is an advantage of using compromising styles of conflict management?

• Conflict can be quickly resolved.

• They can provide a temporary solution while still looking for a win-win solution.

• They can make all parties involved in the dispute feel valued and understood.

• They can be useful if conflict will not produce a resolution toward the goal.

Even though the project meant a lot to Naveep, she decided to follow Amy’s ideas to complete the project as she did not want Amy to feel demoralized. This is an example of an ___________ conflict management style.

• Avoiding

• Competing

• Collaborating

• Compromising

• Accommodating

May and Jane are both managers at McDonald’s. May is unhappy with Jane as she is always on her phone during her shift. When there is a crowd, Jane will not make the effort to help the other service crews. However, May does not confront Jane as she feels that Jane will not listen to her. This is a(n) _____________ tactic.

• Compromising

• Avoiding

• Competing

• Collaborating

• Accommodating

Bob is a strong manager who will always argue his case and insist on the superiority of his point of view. Which conflict management style is this?

• Competing

• Avoiding

• Collaborating

• Accommodating

In meetings, Linh will try to discuss everyone's ideas and find solutions that involve everyone's ideas, which conflict management style is this?

• Competing

• Avoiding

• Collaborating

• Accommodating

What is the primary disadvantage of a competing style of conflict management?

• Long-term goals may not be met as conflict is not addressed.

• A competing style creates a less than ideal outcome since both sides give up part of their goals.

• This style takes a lot of time, energy, and effort to achieve a resolution.

• This style can breed hostility and resentment toward the person using it.

Sun and Sky are the owners of Pies & Spies Bakery. Recently, they have come into conflict with each other regarding changes to the company’s vision statement. Sun is beginning to think that his relationship with Sky and the future of the business are more important than the semantics he wants to use in the vision statement. This could be considered --

• Avoiding

• Collaborating

• Accommodating

• Compromising

Marin and Mason were recently asked to come up with a new menu item for their restaurant’s fifth anniversary. However, both had a different idea. Rather than debate, they decided to include both of their ideas on the menu. This is an example of --

• Collaborating

• Compromising

• Accommodating

• Avoiding