Grade 11 - Tourism Sector questions

An employee has the right to receive this document upon his/her termination of employment:

• Tax refund slip

• Certificate of service

• List of fringe benefits

• Receipt for legal fees

Regulations relating to the use of strong perfumes at work:

• Personal hygiene

• Personal aura

• Emotional integrity

• Emotional stamina

When an employee in the tourism industry works on a public holiday, the employee is entitled to...

• five days additional leave.

• time off equivalent to two months.

• payment at double the normal rate.

• reduced annual bonuses.

Choose the correct word(s) from those given in brackets:

A conference venue should (sell/brand) its stationery, like pens, writing paper and folders, provided to conference goers.

• sell

• brand

Choose the correct word(s) from those given in brackets:

Brainstorming is used when (choosing a name/opening a bank account) to ensure brand recognition.

• choosing a name

• opening a bank account

Choose the correct word(s) from those given in brackets:

The (slogan/logo) forms part of the trademark of a tourism business.

• slogan

• logo

Choose the correct word(s) from those given in brackets:

(Itinerary cancellation/Marketing material) is a factor that contributes to the professional image of a tour operator.

• Itinerary cancellation

• Marketing material

Choose the correct word(s) from those given in brackets:

The procedures to follow when dealing with complaints in a tourism business will be found in the (customer service policy/contract of employment).

• customer service policy

• contract of employment

Study the information below and answer the questions that follow.

In the picture, identify TWO ways in which the waitrons display professionalism in the workplace.

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The contract of employment specifies the dress code for the waitrons but does not include compensation (money) for uniforms.

The waitrons in the above picture feel the only way they can adhere to the dress code is if they receive a uniform allowance.

Explain ONE reason why the two employees feel entitled to a uniform allowance.

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