Project Vaccine
Authored by Danna Marie Vicente
Professional Development, Business, Other
Professional Development
Used 6+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What are the 5 components of PTR?
Opening, Experience, Fix It, Recap & Closing
Greeting, Experience, Resolution, Recap, & Closing
Opening, Experience, Fix It, Revenue & Closing
Greeting, Experience, Resolution, Revenue, Closing
2.
MULTIPLE SELECT QUESTION
10 sec • 1 pt
What are the sub-components of Greeting?
Un-Carrier Opening
Opening Spiel
TEX-Branding
Introduction
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
For troubleshooting, I will send a PG to my customer before I transfer the call to tech.
Yes
No
4.
MULTIPLE SELECT QUESTION
10 sec • 1 pt
What are the sub-components of Experience?
Memo Verbalization
Determine customer's needs
Signature Response
Acknowledge tenure
Personalization throughout the call
5.
FILL IN THE BLANKS QUESTION
5 sec • 1 pt
We will tag a behavior as a (a) if the expected behavior was heard and executed effectively on the call.
6.
MULTIPLE SELECT QUESTION
10 sec • 1 pt
What are the sub-components of Resolution?
Fix It
Provide Tailored Resolution
Self-Help
Verbalize Audit
Address adjacent issues
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
If the behavior is not needed on the situation, we can tag it as _____________________.
Not demonstrated
Opportunity
Not Applicable
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Microsoft
or continue with
%20(1).png)
Apple
Others
Already have an account?
