Dispositions

Customer has questions about their order. Specific to: Items they ordered. Was it the right size, did their order go through.

• Order Inquiry

• WISMO - Ship - Inq, ETA

• General Comments or Feedback

• WISMO - Ship - Pkg not arrived (Past due) DC

Customer called in since the coupon code ($40.00 off $120) they are trying to use online is not working. (After BTS, you were able to determine that items in cart are all Sale Items.)

• Tech Issues - Promo Not Working - Site

• Tech Issues - Promo Not Working - App

• Promo Code - Not Valid Due to Policy

• Order Inquiry

Customer called in since coupon code $15.00 off $30.00 is not working on the website. (After BTS, you were able to determine that the promo code should work, you then offered the customer to place the order so you can make price adjustments on the order)

• Order Inquiry

• Promo Code - Not Valid Due to Policy

• Customer reporting promo code is not working through app.

• Customer reporting promo code is not working through site.

Customer is calling in since she bought items on sale yesterday and was charged the full price instead of the sale price. (After investigating, you confirmed that the customer should have received the sale price.)

• Price Adj - Discount Didnt Apply

• Price Adj - Not Valid on Previous Purch.

• Promo Code - Not Valid Due to Policy

• Pymt - Pymt General

Customer called in about their order, since they bought a regular priced item 7 days ago, that went on Final Sale today. The customer is requesting to have the Final Sale Price be applied on her order.

• Price Adj - Not Valid on Previous Purch.

• Price Adj - 14 Day Price Guar

• Price Adj - Disount Didnt Apply

• Order Inquiry

Customer called in since they bought an item on sale for $49.00 last week, and is now on a bigger sale and priced at $39.00. The customer was wondering if we can apply the current sale price today on her previous order.

• Price Adj - Not Valid on Previous Purch.

• Price Adj - 14 Day Price Guar

• Price Adj - Disount Didnt Apply

• Order Inquiry

Customer called in to check on the status of their order - (Basing on EOM, the order just shipped today and you advised the customer that the order would arrive within 5 - 7 business days from ship date.)

• Order Inquiry

• WISMO - Ship - Inq, ETA

• WISMO - Didnt receive conf. email

• WISMO - Ship - Delivered pkg missing

Customer calling in about their order, they mentioned that their package was tagged delivered 4 days ago, but never received the package.

• Order Inquiry

• WISMO - Ship - Delivered pkg missing

• WISMO - Ship - Inq, ETA

• WISMO - Didnt receive conf. email

Customer called in re their order, since the order has shipped 8 days ago, and still, the customer has not received the items. (Standard shipment, tracking status: In transit)

• Order Inquiry

• WISMO - Ship - Delivered pkg missing

• WISMO - Ship - Inq, ETA

• WISMO - Ship - Pkg not arrived (Past due) DC

**Ghost Call** No issue provided

• Abandon-Dead Air-Wrong Number

• General Comments / Feedback

• Order Inquiry

• Tech Issues - App