TOPIC 1: INTRODUCTION TO ORGANIZATIONAL BEHAVIOR

People who work directly on a particular job or task.

• Operatives

• Managers

The process of motivating employees, directing others, and selecting the most effective communication channels refers to management function of

• Planning

• Organising

• Leading

• Controlling

Which one is the CORRECT management roles by Henry Mitzberg

• Technical, human and conceptual

• Interpersonal, informational and decisional

• traditionally management, communication, human resource management and networking

The study of what people do in an organisation and how that behaviour affects the employee’s performance of the organisation refers to

• organizational behavior

• organizational citizenship

A feeling not necessarily supported by research, something that people knows or considers from feeling rather than through conscious reasoning refers to

• systematic study

• intuition

The cultures and environment that able to make people act differently in a given situation refers to

• Sociology

• Anthropology

• Psychology

The study of people in relation to fellow human beings refers to

• Sociology

• Social-psychology

The study of changes of an individual behavior towards authority/power or something that he wants in a particular environment. This refers to

• Anthropology

• Political Science

kaizen, 5S, and ISO, these 3 examples related to

• globalisation

• workforce diversity

• Total quality management

A voluntary or involuntary permanent withdrawal from the organization refers to

• absenteeism

• organisational citizenship

• productivity

• turnover