Mesa Wave 5 Day 8 Quiz

When sending a part to a customer under warranty, if the part is not available, we should:

• Tell the customer to consult a local dealer

• Tell the customer that we can place the order once the item is back in stock

• Check the backorder report to set the proper shipping expectations

• Rach out to a team lead

UPS is the company that we use for call tags when:

• The item weighs over 150 pounds

• For controllers only

• For rubs, sauces, and pellets

• the grill weighs under 150 pounds

Traeger grills that have wifire are

• AC Grills

• Portable Grills

• Only the P.I.T. Grills

• All of the D2/DC grills

Traeger Grills need what wifi signal in order to properly pair with wifire

• 2.4GHz

• 5.0 GHz

• either 2.4Ghz or 5.0Ghz

• 6.0GHz

Traeger Grills Warranty would be voided if we use Pellets other than Traeger branded wood pellets

• True

• False

A customer seeking to return an item and get a refund must provide what in order for the tech to process the refund:

• A copy of the Receipt

• Tracking Number

• Proof that the product had been damaged

• A picture of the grill

You should submit your order to epicor

• At any time while doing the troubleshooting case

• As soon as the customer gets off the phone

• Only after you have completed everything on the case

• Once you get team lead approval

When expediting an order, you are permitted to send the order

• Overnight

• 2DA

• you can expedite to speed up an item on backorder

• when the team lead gives approval

If a person buys a grill at a Traeger Roadshow and wants a refund, they would need to

• Take the grill back to the Roadshow location

• They would need to contact the salesman at the Roadshow

• Go online to process the refund.

• Call into Traeger Customer service so we can process

If a customer uses their grill:

• They would still be eligible for a refund as long as the grill is repackaged

• They would not be eligible for a refund

• They could get a refund with team lead approval

• Could get a refund if they agree to purchase a new grill