Tax excluded Rate Plan: Provides customers age 55 or older with unlimited voice, messaging and high-speed data

• Magenta MAX 55+

• Essentials 55 TE

• Magenta 55+

• Essentials 55+

(Tax inclusive Rate plan ) gives unlimited voice, messaging, and high-speed data service, at a discounted price for our military customers with Scam shield and basic subscription for Netflix

• Magenta Military TE

• Magenta Military

• Magenta Max Military

• T-mobile One Military

Why is it important to look for opportunities to add paid features? like Stateside International and plus up add- on ?

• Customers will somehow recommend T-mobile to their friends and somehow stay longer with our offered features

• So T-mobile can get revenue and experts will get incentives and bonuses.

• Customers can benefit from optional features that will enhance their service and provide them a better experience with T-Mobile.

• None of the above

Postpaid billing methods of T-mobile:

• Bill Arrears

• Bill Current Charge

• Bill Arrears Charge

• Bill Current

Because customers pay for service in advance, they must be reimbursed for any changes to the MRC resulting from an account impacting change, such as suspension, rate plan, or feature change or recalculation. What are the scenarios that we need to reimburse the charges?

• Customers due an adjustment, such as a full suspension or account change lowering MRC, the adjustment will apply to the oldest past due balance.

• Accounts that is not suspended for non-payment (ladex) are charged full MRC and there is no recalculation. Accounts suspended for non-payment (full) are charged full MRC.

• Adjustments to an account where there is no past due balance, the credit goes towards any added charges billed to their account.

• Situations where credit is not due, such as a change increasing MRC, the recalculation still takes effect and the adjusted amount will be recalculated into the next bill.

____________________ is a new artificial intelligence and machine learning tool built directly into Atlas that will help you identify customer's needs.

There are ways to determine if there's an NBA recommendation available in ATLAS. What are they?

• A text bar with a magenta flag appears near the top of the Atlas window

• The NBA icon displays the next button and an indicator

• The Next Best Action tool resides in Atlas. A badge appears on the icon when an NBA is available.

• All of the above

You are penalized for selecting the Decline or Customer did not discuss dispositions for NBA

• True

• False

Where in SAMSON we can see detailed Bill charges?

• Billed Charges Tool

• Unbilled Charges Tool

• MRC tool

• Collections Tool

Where in SAMSON and ATLAS we can see detailed information about the customer's payment?

• Payment History

• Payment Arrangement History

• Payment and Collections History

• Postpaid Payment History