TELEPHONING

TELEPHONING

Professional Development

10 Qs

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TELEPHONING

TELEPHONING

Assessment

Quiz

English

Professional Development

Practice Problem

Hard

Created by

Mr. John Philip Restauro

Used 372+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A: Hello, Aoy's speaking.

B: Hi, Dave. This is Mary. Is your brother in?

A: No, he's at the school. Can I take ________________?

a. the phone

b. the note

c. a call

d. a message

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A: Good morning, Siam Accountants.

B: Hello. ________________Grace Parks?

a. I'm sorry. Could I please speak to

b. I got your name

c. I'm sorry.

d. It's time to go.

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A: Who is this please?

B: It's Mark. Could I speak to Nas?

C: ______________________, please.

A. Thank you, goodbye.

B. Hold on

C. May I know your name

Pick up

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A: May I speak to Joseph, please.

B: _________________________________Oh, I'm sorry. She is in the meeting.

A: Alright, thank you.

a. Ok, bye.

b. Just a minute,please

c. Nice to meet you.

d. You are welcome.

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Reciever: May I know who's calling, please?

Caller: ______________________________.

a. My name is Mr. Satit.

b. It's not the right time.

c. It's on the line.

d. He is online.

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A.____________________________________________________.

B. It's alright. I will call you back.

a. Could you repeat the time?

b. Would you like to leave a message?

c. Thank you. Goodbye.

d. See you again.

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Samran: I'd like to talk to your brother, please.

Arunee : I'm sorry. He is not at home yet._________________________________

a. Can you hang up?

b. Please, the line is busy.

c. I'll tell him to call you back when he gets home.

d. Can you wait?

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