
TELEPHONING
Authored by Mr. John Philip Restauro
English
Professional Development
Used 373+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A: Hello, Aoy's speaking.
B: Hi, Dave. This is Mary. Is your brother in?
A: No, he's at the school. Can I take ________________?
a. the phone
b. the note
c. a call
d. a message
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A: Good morning, Siam Accountants.
B: Hello. ________________Grace Parks?
a. I'm sorry. Could I please speak to
b. I got your name
c. I'm sorry.
d. It's time to go.
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A: Who is this please?
B: It's Mark. Could I speak to Nas?
C: ______________________, please.
A. Thank you, goodbye.
B. Hold on
C. May I know your name
Pick up
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A: May I speak to Joseph, please.
B: _________________________________Oh, I'm sorry. She is in the meeting.
A: Alright, thank you.
a. Ok, bye.
b. Just a minute,please
c. Nice to meet you.
d. You are welcome.
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Reciever: May I know who's calling, please?
Caller: ______________________________.
a. My name is Mr. Satit.
b. It's not the right time.
c. It's on the line.
d. He is online.
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A.____________________________________________________.
B. It's alright. I will call you back.
a. Could you repeat the time?
b. Would you like to leave a message?
c. Thank you. Goodbye.
d. See you again.
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Samran: I'd like to talk to your brother, please.
Arunee : I'm sorry. He is not at home yet._________________________________
a. Can you hang up?
b. Please, the line is busy.
c. I'll tell him to call you back when he gets home.
d. Can you wait?
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