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ESB 1.3

Authored by Jason Mauloni

Business

9th - 12th Grade

Used 35+ times

ESB 1.3
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which sales channel has been opened to manufacturers because of digital tools?

B2B

Wholesale

Direct-to-Consumer

Distribution

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which 2 ways can Customer Service and Support affect sales? (Choose 2)

Closing the deal with rapid engagement

More Sales through Customer Evangelist

Increased sales through responsiveness and personalization

distributing marketing information

Coordinating shipping

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the primary characteristic of all physical and digital sales channels?

B2B

Market dominance

Closing sales

Branding

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

which 2 types of sales channels sell primarly to other businesses? (choose 2)

B2B

Direct to Consumer

Online

Retail

Wholesale

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tool is most useful in helping Customer Service support sales strategies?

Contact list

Remote desktop

Website

CRM

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Google

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Microsoft

Microsoft

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Apple

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