communication skills

True or False: Communication is more than just talking face to face?

• True

• False

Good listening skills include what?

• Smiling and waving at people

• Yelling loud at people

• Writing in slang.

• None the above.

The exchange of information through the use of words or actions is

• Active listening

• Body language

• Communication

• Aggressive

Which of the following is considered a speaking skill?

• Make clear, simple statements

• Paying attention

• Rereading your words before you send a message

Which of the following is considered a listening skill?

• Thinking before you speak

• Writing clear, simple statements

• Paying attention

An example of verbal communication is:

• Phone conversation

• Posture

• Eye contact

• Writing an email

Good listening skills include:

• a message, a sender, and a reveiver.

• labeling, cultural sensitivity, and talking slowly.

• verbal message, written communication and a receiver

• showing interst, hearing the message, and not interrupting

How we sit, stand, and use facial expressions all send nonverbal messages.

• True

• False

Emotion and mood are difficult to control. We DO NOT have the power to decide what mood is right for a situation, and then to get into that mood.

• True

• False

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

• active listening

• verbal communication

• clarification