SF Sales Cloud Practice Exam 1

You have a financial services client, whose website holds information regarding multiple products. The client has managed to Implement web-to-lead and they have exposed lead capture forms on multiple product pages. What would be your recommendation to ensure that Lead Source can to tracked appropriately?

• Utilize a hidden field on the web page that holds the lead source value and map to Lead Source

• Configure web to lead settings to recognize the originating IP

• Expose the Lead Source field on the web to lead form

• Create an Apex Trigger to populate the Lead Source based on originating IP

The sales director of Cosmic Enterprises would like to view the number of follow-ups performed for each opportunity to understand if the number influences the opportunity closure rate. Which reporting solution should be recommended to meet this requirement?

• Create a Visualforce report that shows the number of activities related to opportunities.

• Create a roll-up summary field to count the number of activities related to opportunities and create a custom opportunity report that includes the field.

• Create a custom report based on a custom report type with 'Activities' as the primary object and 'Opportunities' as the related object.

• Create a custom report based on a custom report type with 'Opportunities' as the primary object and 'Activities' as the related object.

Universal Insurance has noticed that system and report performance has decreased and timeouts are becoming more frequent when accessing data in the application. What areas should a consultant investigate to improve performance?

Choose 2

• Ensure filters are applied to Reports to selectively retrieve data

• Reduce the number of master-detail relationships in the application

• Ensure appropriate Indexes are in place

• Ensure that there are not more that 100,000 Accounts in the system

Online marketing campaigns are generating more leads than the sales team can manage. What would you suggest to assist the sales team in prioritizing which leads to follow up?

Choose 2

• Add formula fields to the lead object to score the leads

• Add fields to the online form that could be used to qualify and score the leads

• Implement round robin lead assignment to ensure all even distribution of leads

• Outsource lead follow up to an external call center

Last Finance targets corporate lean customers. They had a goal of increasing sales rep productivity by implementing Sales Could. How can the success of achieving this goal be measured using Salesforce 3 months after the implementation?

Choose 2

• Lead conversion report

• Opportunity pipeline report

• Opportunity-related activities

• Quota attainment report

How can product returns be dealt with?

• By adding a new product to the order with a negative quantity

• By creating a return order from the original order

• By creating a reduction order from the original order

• By reducing the product quantity on an activated order

A sales manager has noticed that certain Opportunities are supposed to close this month, but they are not being incorporated into the forecast. The organization currently uses a forecast type based on Opportunity revenue, and the 'Close Date' values are correct for this month. What could be the reason behind this issue?

• There are Opportunity Splits on these Opportunity records

• The 'Forecast Category' value on the Opportunity record in 'Omited'

• The Opportunity is in the incorrect territory

• Opportunity stages have not been correlated to forecast categories yet

Cosmic Gemina is a transportation company that has sales divisions in three countries, namely, France, Germany, and Italy. Each sales division has a sales manager who should be able to view and edit custom sales reports that have been created for their division. A separate report folder has been created for each sales division and shared with the Sales Manager. Which user permission and folder access level should be assigned to each manager for this requirement?

• 'Manage Reports' permission and 'Collaborator' access level

• 'Customize Reports' permission and 'Collaborator' access level

• 'Create and Customize Reports' permission and 'Editor' access level

• 'Report Builder' permission and 'Editor' access level

Bright Paints has recently implemented Salesforce and is considering how to measure the success of a project, particularly with the sales team. What could the Salesforce Administrator use to measure the adoption of the system?

Choose 3

• Number of cases created

• Number of logins

• Number of activities created

• Number of work orders created

• Number of opportunities created

Universal Containers uses the multi-currency feature in their org. The Global Head has been monitoring a tabular report that shows a list of all global opportunities with amounts shown in different currencies. In order to compare deals, he wishes to see all the amount fields displayed in USD. His personal currency in set to AUD. What would help him achieve this?

• Use the standard 'Amount' field in reports, and specify report currency as USD

• Use the 'Amount' (converted)' field in the report, and specify the currency as USD

• Change the corporate currency to USD

• Change hid personal currency to USD