Effective Telephone Communication
Authored by MOHD FAZIL JAMALUDIN
Other
University
chapter4 covered
Used 8+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which of the following is the advantage of 800 toll services?
No charges to the caller.
A telephone bill will be sent to the caller.
Personal call only.
The ability to talk with several people simultaneously.
Tags
chapter4
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Enunciate is referred as
pronounce words clearly and slowly.
pronounce words clearly and distinctly.
pronounce words clearly and pleasantly.
pronounce words clearly and loudly.
Tags
chapter4
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Determining who is calling and the purpose for each call is known as
placing a caller on hold.
transferring calls.
screening calls.
giving information.
Tags
chapter4
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
“Thank you for calling, Mr. Shuib”, is an example of which part of telephone techniques?
Giving information.
Concluding the call.
Answering the phone.
Taking messages.
Tags
chapter4
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
When talking over the telephone, the following are the elements of our voice that we must pay attention to EXCEPT
tone.
pace.
volume.
slang.
Tags
chapter4
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
You should put any negative feelings aside and respond to the caller with a sincere, positive attitude.
True
False
Tags
chapter4
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Dialect is a speech pattern or vocabulary used by people from a general area.
True
False
Tags
chapter4
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
13 questions
rubiks cube quiz
Quiz
•
KG - Professional Dev...
10 questions
RAPAT TELECONFERENCE
Quiz
•
12th Grade - University
10 questions
Memory
Quiz
•
University
10 questions
Sustainable Agriculture
Quiz
•
University
10 questions
BUILDING CONSTRUCTION CONTRACTS TYPE
Quiz
•
University
10 questions
Clare and Barry's TV Soap Quiz
Quiz
•
KG - Professional Dev...
10 questions
Chapter 11: OHP review
Quiz
•
University
9 questions
star wars
Quiz
•
3rd Grade - Professio...
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
10 questions
Probability Practice
Quiz
•
4th Grade
15 questions
Probability on Number LIne
Quiz
•
4th Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
6 questions
Appropriate Chromebook Usage
Lesson
•
7th Grade
10 questions
Greek Bases tele and phon
Quiz
•
6th - 8th Grade
Discover more resources for Other
12 questions
IREAD Week 4 - Review
Quiz
•
3rd Grade - University
20 questions
Endocrine System
Quiz
•
University
7 questions
Renewable and Nonrenewable Resources
Interactive video
•
4th Grade - University
30 questions
W25: PSYCH 250 - Exam 2 Practice
Quiz
•
University
5 questions
Inherited and Acquired Traits of Animals
Interactive video
•
4th Grade - University
20 questions
Implicit vs. Explicit
Quiz
•
6th Grade - University
7 questions
Comparing Fractions
Interactive video
•
1st Grade - University
38 questions
Unit 8 Review - Absolutism & Revolution
Quiz
•
10th Grade - University