Sensitive Customer Handling – Accident

Based on figure 1 above. Please find the correct name for the type of car body style given

• Roadster

• Hatchback

• Saloon / Sedan

• Wagon / Estate

How much is the maximum towing costs payable under the Motor Accident claims?

• RM100

• RM200

• RM300

• RM400

Berjaya Sompo Insurance has establish that no adjuster required/ Desktop approval for repair estimate below _______________ to Bermaz Motor / Prima Merdu Sdn.Bhd?

• RM 10 000

• RM 20 000

• RM 30 000

• RM 40 000

When carrying out estimation on a damaged vehicle, there are lots of malfunctions parts might engage in a sudden. Please choose the first precautious step a technician needs to do to prevent malfunctions.

• Wear the necessary PPE.

• Put necessary VPE on vehicles.

• Disconnect battery terminal.

• Disconnect battery terminal.

How to remove the scratches?

• Polish the surface and wash

• Polish the surface – Sanding scratches

• Sanding scratches – Polish the surface – Wash

• Sanding scratches – Wash – Polish the surface

What is Mazda’s Top priority in attitude for accident response?

• Tow back customer’s vehicle without inform

• To reduce customer’s anxiety

• Make a quotation of damaged parts for customer’s vehicle

• Help customer to do police reports and insurance claim.

Choose top 2 priorities when accident was informed.

I. Confirm whether there are injured persons or not.

II. Eliminate danger on the road.

III. Report to insurance company.

IV. Information for police as a record.

• I & II

• II & IV

• I & IV

• III & IV

Fill in the blank for the statement below.

When the customer informed of an accident, if is necessary to prepare, to be able to provide ( ).

• Appropriate advice for the customer.

• A tow truck.

• Information to insurance company.

• Information for police as a record.