Administration Theory in the Workplace - N5

Which two of the following are skills of an Administrator?

• Organised

• Polite

• Patient

• Literacy

Which two of the following are qualities of an Administrator?

• Strong communicator

• Effective time management

• Enthusiastic

• Polite

Which two of the following would a job advert contain?

• Curriculum Vitae (CV)

• Job description

• Application form

• Person specification

In a job advert, what section would outline the main tasks and duties that will be required of the role?

• Person specification

• Application form

• Job description

• Email address

In a job advert, what section would detail what skills, qualities, qualifications and experience a preferred candidate would possess?

• Application form

• Job description

• Curriculum Vitae (CV)

• Person specification

What software application would an Administrator use to write a letter?

• Spreadsheet

• Database

• Word-processing

• Presentation

Which software application would an Administrator use to prepare costs and budgets for an event?

• Database

• Presentation

• Web browser

• Spreadsheet

Which software application would an Administrator use to store customer, employee or supplier information?

• Spreadsheet

• Database

• Web browser

• Word-processing

Which task would an Administrator use a web browser for?

• Recording sales and targets

• Creating appropriate folder structures for electronic files

• Adding, amending and deleting customer records

• Check travel schedules/timetables and book appropriate methods of travel (train, flight, bus)

Which task would an Administrator use word-processing software for?

• Tracking travel and accommodation expenses

• Checking availability of delegates

• Itineraries, travel and accommodation booking forms