1. Wenda : Good afternoon, Wenda’s Calling, May I speak to Saputra?

Receptionist : Hold the line, please. I’ll try to put you through to Mr. Saputra at his office.

The underlined sentence shows ….

• A. asking the caller to wait

• B. asking the caller to end the call

• C. asking the caller’s name

• D. giving information to Mr. Saputra

• E. taking the call to customer

2. Receptionist : Good morning. What can I do for you?

Guest : I’d like to talk to the personal manager, please?

Receptionist : ….

Guest : Yes, my name is Karyono.

The suitable sentence to complete the dialog ….

• A. Could you call him later?

• B. Have you meet him before?

• C. May I know your name?

• D. Have you made an appointment?

• E. Do you know my name?

3. Caller : Hello, can I speak to Mrs. Rahayu?

Receptionist : I’m sorry, she is out. Can I take a message?

Caller : Sure. Tell her that the meeting with the manager will be postponed.

The underlined word has similar meaning with ….

• A. continued

• B. hastened

• C. stopped

• D. presented

• E. delayed

Read the dialog carefully. The dialog is for questions no 4-6

Jane : Hello, this is the sales department. Jane Solomon speaking.

Peter : Hello, is Maria Fernandez there, please?

Jane : No, I'm sorry. She's not in the office at the moment. She's on her lunch break.

Peter : Oh. Could you take a message, please? Could you tell her that Peter Griffin called?

Jane : Sure. Could you give me your number?

Peter : It's 0-7-4-6-0 double 9-0-1 double 8.

Jane : Thanks. That's 0-7-4-6-0 2-9-0-1-2-8.

Peter : Sorry, no. It's 0-7-4-6-0 9-9-0-1-8-8.

Jane : 9-9-0-1-8-8.

Peter : Yes. Please ask her to call me back, and tell her it's about the PXO project. I need the new project figures.

Jane : The PXO project. Right. I'll give her your message when she comes back to the office.

Peter : Thank you. In case I'm in a meeting when she calls back, can I give you my email address too?

Jane : Of course.

Peter : Great. It's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.

Jane : Can I read that back to you?

Peter : Sure.

Jane : That's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.

Peter : Yes, that's it.

Jane : OK. I'll tell her you called.

Peter : Thank you. Goodbye.

Jane : Goodbye.

4. Which statement is NOT TRUE based on the dialog?

• A. Maria is not available.

• B. The caller wants to discuss a project.

• C. The receiver is from the marketing division.

• D. Jane gives Peter his email address.

• E. Jane will tell Maria about Peter’s calling.

Read the dialog carefully. The dialog is for questions no 4-6

Jane : Hello, this is the sales department. Jane Solomon speaking.

Peter : Hello, is Maria Fernandez there, please?

Jane : No, I'm sorry. She's not in the office at the moment. She's on her lunch break.

Peter : Oh. Could you take a message, please? Could you tell her that Peter Griffin called?

Jane : Sure. Could you give me your number?

Peter : It's 0-7-4-6-0 double 9-0-1 double 8.

Jane : Thanks. That's 0-7-4-6-0 2-9-0-1-2-8.

Peter : Sorry, no. It's 0-7-4-6-0 9-9-0-1-8-8.

Jane : 9-9-0-1-8-8.

Peter : Yes. Please ask her to call me back, and tell her it's about the PXO project. I need the new project figures.

Jane : The PXO project. Right. I'll give her your message when she comes back to the office.

Peter : Thank you. In case I'm in a meeting when she calls back, can I give you my email address too?

Jane : Of course.

Peter : Great. It's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.

Jane : Can I read that back to you?

Peter : Sure.

Jane : That's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.

Peter : Yes, that's it.

Jane : OK. I'll tell her you called.

Peter : Thank you. Goodbye.

Jane : Goodbye.

5. What should Maria Fernandez do if she can’t reach Peter Griffin by telephone?

• A. Just wait until she calls again

• B. Call another number

• C. Visit the company works

• D. Send him a letter

• A. Send him an online message

Read the dialog carefully. The dialog is for questions no 4-6

Jane : Hello, this is the sales department. Jane Solomon speaking.

Peter : Hello, is Maria Fernandez there, please?

Jane : No, I'm sorry. She's not in the office at the moment. She's on her lunch break.

Peter : Oh. Could you take a message, please? Could you tell her that Peter Griffin called?

Jane : Sure. Could you give me your number?

Peter : It's 0-7-4-6-0 double 9-0-1 double 8.

Jane : Thanks. That's 0-7-4-6-0 2-9-0-1-2-8.

Peter : Sorry, no. It's 0-7-4-6-0 9-9-0-1-8-8.

Jane : 9-9-0-1-8-8.

Peter : Yes. Please ask her to call me back, and tell her it's about the PXO project. I need the new project figures.

Jane : The PXO project. Right. I'll give her your message when she comes back to the office.

Peter : Thank you. In case I'm in a meeting when she calls back, can I give you my email address too?

Jane : Of course.

Peter : Great. It's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.

Jane : Can I read that back to you?

Peter : Sure.

Jane : That's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.

Peter : Yes, that's it.

Jane : OK. I'll tell her you called.

Peter : Thank you. Goodbye.

Jane : Goodbye.

6. “I need the new project figures.” The underlined word has similar meaning to ….

• A. model

• B. leader

• C. employee

• D. director

• E. manager

7. Reservation clerk : Elang Persada Airlines, good morning. May I help you?

Arya Pamungkas : Yes, ...................next Tuesday afternoon?

Reservation clerk : One moment, please. Yes, there's a flight at 4:45 p.m. and one at 6:00 p.m.

The suitable sentence to complete the dialog is ….

• A. I’d like to reserve a seat.

• B. could you tell me how much the flight cost

• C. you had reserved executive class flight.

• D. do you have any flight to Yogyakarta

• E. I’d like to reserve room.

Read the dialog carefully. The dialog is for questions no 8-10

Claire : Hello, finance department.

Jennifer: Hello, can I speak to Adrian Hopwood, please?

Claire : I’m afraid he’s in a meeting at the moment. Can I help you?

Jennifer: No, I need to talk to Mr. Hopwood, I think. What time will he be out of the meeting?

Claire : In about an hour. Can you call back later?

Jennifer: Okay, I’ll do that.

Claire : Or can I take a message?

Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.

Claire : Can I take your number, please?

Jennifer: Yes, it’s 5556872

Claire : 5556872. Okay, I’ll make sure he gets the message.

Jennifer: Thanks very much for your help, bye.

Claire : Goodbye.

8. Why Mr. Hopwood is not available?

• A. Because he is not at the meeting.

• B. Because he is conducting a meeting.

• C. Because he is on the way to the meeting.

• D. Because the meeting is canceled.

• E. Because Jennifer wants to go to the meeting.

Read the dialog carefully. The dialog is for questions no 8-10

Claire : Hello, finance department.

Jennifer: Hello, can I speak to Adrian Hopwood, please?

Claire : I’m afraid he’s in a meeting at the moment. Can I help you?

Jennifer: No, I need to talk to Mr. Hopwood, I think. What time will he be out of the meeting?

Claire : In about an hour. Can you call back later?

Jennifer: Okay, I’ll do that.

Claire : Or can I take a message?

Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.

Claire : Can I take your number, please?

Jennifer: Yes, it’s 5556872

Claire : 5556872. Okay, I’ll make sure he gets the message.

Jennifer: Thanks very much for your help, bye.

Claire : Goodbye.

9. What is Jennifer’s number to be called by Mr. Hopwood?

• A. Five five five seven six eight two

• B. Five five five six two eight seven

• C. Triple five eight seven six two

• D. Triple five six eight seven two

• E. Five five five eight six seven two

Read the dialog carefully. The dialog is for questions no 8-10

Claire : Hello, finance department.

Jennifer: Hello, can I speak to Adrian Hopwood, please?

Claire : I’m afraid he’s in a meeting at the moment. Can I help you?

Jennifer: No, I need to talk to Mr. Hopwood, I think. What time will he be out of the meeting?

Claire : In about an hour. Can you call back later?

Jennifer: Okay, I’ll do that.

Claire : Or can I take a message?

Jennifer: Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.

Claire : Can I take your number, please?

Jennifer: Yes, it’s 5556872

Claire : 5556872. Okay, I’ll make sure he gets the message.

Jennifer: Thanks very much for your help, bye.

Claire : Goodbye.10. “Hello, finance department.” The underlined word has similar meaning with ….

• A. consultant

• B. place

• C. division

• D. center

• E. advisor