Business Transformation

Which of the following is a restraining force to change?

• Cost of new technology

• Customers demanding new products

• Increasing maintenance costs of old equipment

• Desire to raise output volume

A driving force to change is...

• a factor that may positively influence change

• a factor that may negatively influence change

• an positive step in an action plan

• a negative step in an action plan

What is not a step in completing Lewin's Force Field Analysis?

• Creating an action plan to overcome hurdles

• Brainstorming driving forces

• Rating the strength of each force

• Consulting professional services

Consultants differ from professional services in that they...

• TRICK QUESTION! They're the same

• Consultants largely specify in business related services

• Consultants are often only part time

• Consultants have other specialties (i.e. accountancy, law)

An accountant for hire is an example of a...

• professional service

• consultant

• impediment for change

• restraining force

Lewins change theory involves which three steps?

• Unfreeze, Change, Refreeze

• Content, Process, People

• Defreeze, Remould, Freeze

• Change, Rechange, Doublerechange

A strategic plan is...

• determining how change will be achieved

• creating a vision for change

• notifying all relevant stakeholders

• all of the above

A vision for change involves...

• reasons for change

• motivations to inspire

• methods to work together

• all of the above

Macro-environmental reasons for McDonald's creating their Gourmet creations range included...

• Changing technology (self-service)

• Legal requirements on consumer choice

• Competitors offering swankier burgers

• All of the listed responses

Some methods of change within Coca-Cola include:

• diversifying beverages

• changing packaging

• incorporating sustainable initiatives

• all of the listed responses