day 12

We must inform our postpaid customer that grace period for his line is 20 days.

• A:) True

• B:) False

Q2:) postpaid customer can make early renewal normally

• A:) True

• B:) False

Q3) Postpaid customer “Auto pay “could make change speed through 111 before due date

only

• A:) True

• B:) False

Q4:) Super telephone 145 can’t change his package to Telephonet 90

• A:) True

• B:) False

Q5) In case Super telephone customer line suspend due to In Arrears it means:

• A:) Customer have unpaid bill

• B:) It suspended by mistake

• C:) Both answers are wrong

Q6) postpaid customer will be transferred to prepaid in case of:

• A) Asked to suspend the service

• B) Asked to be transferred to prepaid

• C) Both answers are right

Q7) In case service suspended after grace period (20 days)due to visa problem customer

must pay via branches only.(post paid cst)

• A) True

• B) False

Q8) Customer could ask for auto renewal for recharge “ Recurring" through Ecare or Mobile

App.

• A) True

• B) False

Q9) Telephonet Customer could ask to add recharge or any internet service and pay it later,

choose the name of that definition

• A) Recurring

• B) Credit limit

• C) Promise to pay

Q10) All telephone customer due date on:

• A) 1 st of each Month

• B) 16 of each Month

• C) 22 of each Month