Unit 4 Area of Study 2 focuses on

• the need for change

• implementing change

• operations management

• human resources management

To successfully implement a change process, a manager needs to exercise leading; that is, to show leadership. A successful leader will need to:

• market and promote the change in a manner that will achieve cooperation and acceptance

• resolve conflicts

• keep an open mind, seek out new ideas and freely share information

• show confidence in people, share credit and recognition

• place zero emphasis on employee's physical and mental health and well-being

If employees don't feel confident with the computer system to process online orders, which may affect the number of sales, managers can solve this by providing:

• change in management styles

• staff training

• new technology

• lean production techniques

In order to minimise the impact on employees when business is going through a restructuring/downsizing, managers can

• hire more employees

• cut costs

• redeploy labour resources

____________ refers to the level of output produced from a given level of inputs.

When a business implements a system to eliminate waste and inefficiencies in all aspects of production, it can improve

• level of staff turnover

• rate of staff absenteeism

• level of wastage

The process of a business enlarging or varying its range of products or field of operation is called

• diversification

• multiple branding

• product differentiation

• franchising

The process of sending goods or services to another country for sale is called

• product differentiation

• importing

• exporting

• offshoring

Five principles of a Learning Organisation, according to Peter Senge are

• systems thinking, communication, mental models, building shared vision, empowerment

• systems thinking, personal mastery, mental models, building shared vision, team learning

• personal mastery, incentives, building shared vision, leadership, team learning

• team learning, personal mastery, mental models, empowerment, support

Low-risk strategies that managers can use to lower employee resistance to change include

• incentives, lies, communication

• communication, manipulation, threat, incentives

• communication, support, empowerment, incentives

• manipulation, threat, support