Scheduling P2

What does the IPT mean?

• Total ( Item sold - Modifier) / Total AT per day

• Total ( Item sold - Modifier) / Total ADT per day

• Total ( Item sold+ Modifier) / Total ADT per day

• Total ( Item sold + Modifier) / Total AT per day

How do you assign partner unavailability from 9:00-16:00 on Monday? (Checkbox)

• Monday =>Partner availability

• Partner availability => Monday

• Choose 9:00-16:00 => choose Unavailable

• + => choose 9:00-16:00 => choose Unavailable

Shift complement is ?

• Total management team working hours / Business hour

• Total management team working hours / Operation hour

• Total SSV team working hours / Business hour

• Total SSV team working hours / Operation hour

What is shift complement target for VN market?

• 2

• 1.5

• 1.7

• depend on DM set target

When you create schedule, what do you need to ensure

• Manage shift complement

• Skill need per daypart

• Right Barista at the right time

• All are correct

How will you cascade your schedule planning to your team?

• communicate to yours SSV daily

• use daily record and duty roaster

• complete Deployment assessment

• Complete your NC plan

How will you evaluate the schedule of Last week? (checkbox)

• Complete forecast accuracy

• Get deployment plan feedback from SSV

• Check customer voice score

• Review Actual VTI% - IPLH - Labor

How will you evaluate after you created schedule next week?(checkbox)

• Wait until next week

• Check the weekly labor report

• Review result on forecast park

• Complete the forecast accuracy

What KPI will you evaluate on your schedule next week? (checkbox)

• VTI (%) - Schedule efficiency (%)

• NC (%) - IPLH

• Shift complement

• Forecast accuracy