Serving customer’s drink

Drink is part of the menu. You can order drink in the m_ _ _.

(a)  

There are four types of drink that usually in the drink menu:

- hot drink

- cold drink

- Fizzy/soda drink

-?????

• Crushed ice drink

• Drinks it hot

• Iced Milo

• Juice

When you have served the food, you must _____________________.

• check the bill.

• make a 2 minutes check.

• let them eat more of your food.

• be angry.

Make hot tea with:

- an electric kettle

- tea pot

- spoon

-

• a cup

• a glass

• a plate

• a bottle

Before the customer leaves the restaurant, you must say (a)   .

What are the most important thing to be a good waiter/waitress?

• Smile always

• Be patient

• Attentive

• All of the above

What will you do if you give the wrong drink to your customer?

• Let the customer drink, after they have paid, then you tell them the truth.

• Shout stop to the customer who drink it. And get the new correct drink.

• Apologies to the customer and drink the wronged drink.

• Apologies to the customer and give the correct drink to them.

What happen if your restaurant is out of fizzy or soda drinks?

• Close the restaurant.

• Tell the customer it is out of order.

• Buy them from the market nearby.

• Ignore the customer order.

What is 2 minutes quality check?

• Check the food and eat for 2 minutes.

• Just looking at the customer eating.

• Ask the customer if they have any food waiting or add on order.

• Ask the customer they have 2 minutes left to eat.

What is a franchise as stated in the notes?

• A company that sale fast-food such as Mc Donald, KFC and so on.

• A place to sit and chill.

• A company that sell goods.

• Give service to other people.