HK duty roaster

If the time available for guestroom cleaning during work shift is 6 Hrs and 48 Min and each room attendant is expected to clean 17 Guestrooms per shift, the time it takes for one room attendant to clean one guest room is

• 18 minutes

• 20 minutes

• 24 minutes

• 28 minutes

Planning a duty roster in advance helps to ensure:

• The exact number of staff required to be on duty at any given occupancy

• That staff working hours are as per their employment contract

• Accuracy in attendance and payroll reports

• All of the above

______________ shows the allotment of jobs, hours of duty, and days off for each member of the staff.

• Occupancy chart

• Duty Chart

• Dirty dozen

• Both A and B

Duties must be rotated at least once every week to prevent ______________ .

• Clash

• Monotony

• Both A and B

• None of the above

Change in responsibilities helps ______________ the staff members, resulting in high productivity.

• depress

• motivate

• overload

• none of the above

Maximum and most ________________ staff must be assigned during the peak and rush hours.

• lethargic

• non efficient

• efficient

• none of the above

Every department in Hotel maintains a work shift or duty roaster chart that shows the typical ________________ for employees in that particular department.

• mood

• workload

• leave

• Both A and B

Duty Roster for departments is usually prepared by the ________________ and then gets authorized by the Head Of the departments or Managers.

• room division manager

• apprentice

• associates

• supervisors

Individual departments also send a copy of the duty roaster to the ______________ to inform the ongoing staff schedule of the departments.

• Finance department

• HR department

• Training department

• None of the above

The main objective of a ____________ is to ensure that all necessary tasks are covered and assigned, so that service may be carried out effectively.

• duty rota

• SOP

• training

• none of the above