Professional Image & Communicating for Success

What term refers to the daily maintenance of cleanliness through the practice of good healthful habits?

• public sanitation

• health awareness

• public hygiene

• personal hygiene

________involves the process of caring for parts of the body maintaining an overall polished look.

• personal grooming

• style review

• hygiene assessment

• Professional Image

The impression that you project through both your outward appearance and your conduct in the workplace is your________.

• professional image

• individual style

• reputation

• portfolio

Which element is considered the hallmark of professionalism?

• posture

• trendy makeup

• functional clothing

• politeness

Sitting or standing with your back straight, head and shoulders held high, neck balanced, and the chest opened dup and out are guidelines for good work_______.

• ethics

• attitude

• image

• posture

The science of designing and planning of the workplace, as well as its equipment and tools, for maximum comfort, safety, and efficiency is known as__________.

• ergonomics

• occupational therapy

• engineering

• graphic design

Effective human relations and ______skills build lasting client relationships, accelerate professional growth, and promote a positive work environment.

• Marketing

• organizational

• communication

• technical

The act of successfully sharing information between two people, or groups of people is known as___________.

• reflective listening

• mirroring

• mutual respect

• effective communication

Every new client should complete a client________, also called a client questionnaire, consultation card, or health history form.

• financial statement

• intake form

• personal history

• liability assessment

What verbal communication with a client assists in determining the clients needs and how to achieve the desired results?

• client consultation

• intake interview

• scheduling call

• personal assessment