XII CH 17 HOSPITALITY MANAGEMENT

ASSERTION: The hospitality industry, has grown to provide “A Home Away From Home” as this is one of the fastest-growing industries.

REASON: Hospitality is the relationship between the guest and the host concerned with providing a place to stay, food, entertainment, and other facilities to make the stay comfortable.

• Both A and R are true and R is the correct explanation of A.

• Both A and R are true and R is not the correct explanation of A.

• A is true but R is false.

• A is false but R is true.

Which from the below is wrongly matched?

• Hotel ----- commercial establishment

• Motel -------- closer to parking lot

• Resort -------- people go for hiking & undertake adventure sports, etc

• Furnished apartments ------- provide all essential amenities

Reserving a room as a part of the central reservation system or reservation department. Comes in ______________ stage of guest cycle.

• Pre-arrival

• Arrival

• Occupancy

• Departure

The guest history bears the following things.

a. An up-to-date record of the room occupancy

b. Feedback

c. Opinion about the services

d. Name, address & identity

• Option a, b, c

• Option b, c, d

• Option c, d, a

• Option a, b, c, d

Guest satisfaction is the main focus in order to ensure and encourage the guest to patronize and use the services of the establishment again to obtain and retain ______________.

• Customer Freedom

• Customer Loyalty

• Customer Understanding

• Customer benefits

Which from the below is not under the organization of the Front Office Department?

• Front Office Receptionist

• Front Office Cashier

• Telephone Operator

• Floor supervisor