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outage

Authored by Omar Sherif

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Professional Development

Used 16+ times

outage
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8 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In case No Password in customer 360, and customer ask about them , your action is

Transfer customer to sales

create IReport on ireport/cases and inform sla 1 day

inform him that No password exist and no estimated time to solve that

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

- In case there’s BSS Error “submit error”, SLA will be …

2 wd

3 wd

24 working hours

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In case customer has port time out, your first action is

Creat Ireport/cases with sla 2 hr

Create Ireport/cases with sla no estimated time

ask about adsl led and Check logs on NST and check if customer obtain IP

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

If customer has outage with 2 hr sla and mail sent with outage for 4 hrs SLA , what SLA you will deliver to cst

Outage SLA

Mail SLA

BOTH

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

If customer face unplanned outage since 4 AM , and cst contact us at 5 PM , what’s CCA action

Inform cst with sla 2hr

Inform cst with sla no estimated time

Troubleshoot norma

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customer has planned outage from 4 AM to 7 AM , and customer contact us 7:30AM what’s your Action ?

Sla no estimated time

Troubleshoot normal

SLA 2 hr

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Voice cases only can be handled in case of port time out or access denied .

True

False

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