EQ and You

Emotional Intelligence can best be described as

• recognize and manage emotions in ourselves and others.

• respond in a calm manner to emotional situations.

• come up with rational solutions to our emotional problems.

• interact with others in a highly emotional way.

Which of the following is a true statement about emotional intelligence?

• Emotional intelligence means ignoring your emotions.

• Emotional intelligence means being an emotional person.

• Emotional intelligence is less important than traditional intelligence.

• Emotional intelligence means you are aware of your emotions, as well as the emotions of other people.

A person's cognitive ability is their ability to

• communicate fluently.

• learn and understand.

• hear and respond.

• listen attentively.

Which of the following accurately reflects the relationship between IQ and EQ:

• EI cannot be increased, but IQ can.

• EQ is more difficult to measure accurately than IQ.

• Neither IQ nor EQ promotes a person's career success.

• A high IQ results in a high EQ.

In your new job, you encounter an unhappy customer. You realize you are getting angry, which demonstrates:

• self-awareness.

• social awareness.

• self-management.

• relationship management.

Paul is feeling nervous about his sales presentation, but does not want to admit it to himself. His coworker points it out to him while he is practicing. What should he do?

• Exhibit a positive attitude.

• Boost his self confidence.

• Accurately assess his emotions.

• Display empathy for another's emotions.

When you are angry about something and control your temper, you are demonstrating:

• self-awareness.

• social awareness.

• relationship management.

• self-management.

Which of the following parts of self management reflects the ability to adjust to new and changing situations:

• Transparency

• Achievement

• Adaptability

• Positive attitude

In EQ, which of the following demonstrates self-management:

• Effective communication

• A sense of teamwork

• Recognition of others

• A positive attitude

When you understand and relate to other people's feelings, thoughts, and experiences:

• self-awareness

• social awareness

• self-management

• relationship management