UR Quiz ( September 1st Part )

UR CRM Called a Passenger to follow up whether he got the CNG or not. The Passenger replied that Rider is going to pick him within 10mins. Which Disposition code should be used for this call?

(a)  

A customer needed a ride at 3.45 pm, she tried three times but every time no rider’s accepted the request, A CRM from the UR team called A rider to confirm his booking, Rider told he does not want to take the ride due to traffic jam. Which Disposition code should be used for this call?

(a)  

CRM called a passenger to survey his current ride experience but the Passenger was in an office meeting so he could not collect all the required information from the call. Which Disposition code should be used for this call?

(a)  

When do we use the “ Sur-Q “ Disposition code?

(a)  

A passenger called us and said that he was trying to book a ride through an app for the last 30 mins but no rider was accepting his ride request. UR CRM apologized to the passenger and Tried from his End also but could not find any rider at the location. Which disposition code should be used for this call?

(a)