
Daimler- Complaint Management
Quiz
•
Professional Development
•
University
•
Practice Problem
•
Medium
Neha Neha
Used 33+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the dealer mentions that the services were provided under Goodwill, what needs to be selected under Bill to Type
Warranty
Post Warranty
Goodwill-Full
Goodwill-Partial
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do we calculate MSV timeline?
Complaint Opening Date - MSV Reach Time
Complaint Opening Date - MSV Start Time
Complaint Closing Time - MSV Reach Time
MSV Start Time - MSV Reach Time
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If MSV timeline is more than 4 hours, can CSC select Reason for Delay as Others?
Yes
No
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select the right complaint description format
Engine not starting. (VOR @ offroad location,RJ). Kms:20,000
Engine not starting. (VOR @ offroad location,Rajasthan). Kms:20,000
Engine not starting. (VOR@offroad location,RJ). Kms:20,000
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For example, if the MSV timeline crosses 4 hours by one minute, i.e 4:01 will you specify the reason or ignore?
Yes, will mention the reason
Not required as only one minute crossed
Not required as is still within the timeline of 4 hours
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Consider if the MSV started at 12AM and MSV reached at 7PM, will the distance be considered?
Yes, needs to be considered
No, not required to consider
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Under the below example, mention the right format for writing Action Taken
Engine Motor Replaced.
Engine motor replaced.
Engine Motor replaced
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