Bloc 1 - II

Bloc 1 - II

Professional Development

10 Qs

quiz-placeholder

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Bloc 1 - II

Bloc 1 - II

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Adriano -

Used 19+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When a customer sends an email to confirmation@travelperk.com the email will appear in Zendesk?

True

False

2.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

What are the essentials of a security check? Select all that applies.

Registered user who is C-level executive in the company

Unregistered user whose job title is travel manager

Registered user who is booker, traveller or admin

Registered user who is the travel manager of the company but not an admin on TK platform

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A ticket becomes "Urgent" when it is within

24 hours from check-in/departure

48 hours from check-in/departure

72 hours from check-in/departure

2 hours from check-in/departure

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

It identifies the process required to handle the ticket

SLA

Contact Reason

Macro

Handling Center

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The internal notes are mandatory for all actions done on the ticket.

True

False

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The option on Traveldesk that enables us to edit the booking

Charge and Invoice

Reopen

Enabie Edit

Authorize

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

We can proceed with solving the ticket after three follow-up attempts to the client without a response.

True

False

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