Bloc 1 - II

Bloc 1 - II

Professional Development

10 Qs

quiz-placeholder

Similar activities

SCS-Day 2019 Quiz Contest

SCS-Day 2019 Quiz Contest

Professional Development

15 Qs

FUN QUIZ - NOV (Series 5)

FUN QUIZ - NOV (Series 5)

Professional Development

15 Qs

HFTSK-Disbursements_Jul2024_Part2

HFTSK-Disbursements_Jul2024_Part2

Professional Development

8 Qs

INTO Artificial Intelligence

INTO Artificial Intelligence

University - Professional Development

10 Qs

Term 1 Reflection

Term 1 Reflection

KG - Professional Development

11 Qs

Interpersonal Skills

Interpersonal Skills

Professional Development

11 Qs

JUNTOS+

JUNTOS+

Professional Development

14 Qs

Repair Quiz

Repair Quiz

Professional Development

15 Qs

Bloc 1 - II

Bloc 1 - II

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Adriano -

Used 19+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When a customer sends an email to confirmation@travelperk.com the email will appear in Zendesk?

True

False

2.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

What are the essentials of a security check? Select all that applies.

Registered user who is C-level executive in the company

Unregistered user whose job title is travel manager

Registered user who is booker, traveller or admin

Registered user who is the travel manager of the company but not an admin on TK platform

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A ticket becomes "Urgent" when it is within

24 hours from check-in/departure

48 hours from check-in/departure

72 hours from check-in/departure

2 hours from check-in/departure

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

It identifies the process required to handle the ticket

SLA

Contact Reason

Macro

Handling Center

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The internal notes are mandatory for all actions done on the ticket.

True

False

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The option on Traveldesk that enables us to edit the booking

Charge and Invoice

Reopen

Enabie Edit

Authorize

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

We can proceed with solving the ticket after three follow-up attempts to the client without a response.

True

False

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?

Discover more resources for Professional Development