Le Drive
Authored by jean francois marin
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Les Drive installés en centre ville sont des Drive
Solo
Adossé
Picking
Piétons
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le premier Drive en France est inauguré en 2000
VRAI
FAUX
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Cochez les critères à prendre en compte pour substituer les produits en ruptures
Le grammage
Le prix
La marque
Le mode de fabrication (production)
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le parcours du Driver en magasin est important concernant les Drive solo
VRAI
FAUX
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Cochez les qualités nécessaires à l'exercice du métier de Driver
Organisation
Rigueur
Méthode
Bon contact client
Esprit d'équipe
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Cochez les causes principales du mécontentement des clients du Drive
L'attente
Le Driver antipathique
Les ruptures
Les substitutions mal choisies
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dire les choses et être clair est une règle à adopter envers le client mécontent
VRAI
FAUX
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