The first step in welcoming customers is by

• welcoming customers.

• attending to customers.

• putting customers at ease.

• acknowledging customers.

Which one of the following is a customer’s wants?

• Bracelet.

• Education.

• Food.

• Shelter.

Which one of the following is NOT a personal factor?

• Age.

• Learning.

• Lifestyle.

• Occupation.

Jennifer wishes to stay in an area that is free from riot. Which one of the following needs best describes her situation?

• Safety needs.

• Esteem needs.

• Physiological needs.

• Self-actualization needs.

Which one of the following is an example of internal factors that affects price?

• Competition.

• Nature of demand.

• Marketing objectives.

• Otehr environmental factors.

Wilson uses a news story as a means of communicating the beliefs of the company and the benefits of its products. This is also known as

• advertising.

• public relations.

• personal selling.

• sales promotion.

Which one of the following methods is the first stage in the sales process?

• Approach.

• Prospecting.

• Presentation.

• Problem recognition.

Which one of the following methods is NOT a way to maintain product knowledge?

• Reading products’ information.

• Research on product information.

• Attending vendor’s company events.

• Visiting exhibitions and product trade shows.

CPFTA is also known as

• Consumer Provision Fair Trading Act.

• Consumer Protection Fair Trading Act.

• Consumer Production Fair Trading Act.

• Consumer Prevention Fair Trading Act.

Mardhi bought a pair of running shoes 2 weeks ago and realized the sole came off before he started using it. He went back to the shop and they refused to do an exchange. He went to The Consumers Association of Singapore (CASE) to file his case. Which one of the following provides remedies against defective goods?

• Apple Law.

• Lemon Law.

• Protection Law.

• Legislative Law.