Housekeeping NC II Review

Housekeeping Department is the only department with a legitimate access to every area of the hotel. It is responsible for the maintenance of cleanliness of the facilities which is the no. 1 reason for guests returning to the hotel

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Housekeeping Department carries a major responsibility of purchasing, inventorying, issuing & taking care millions of pesos worth of hotel supplies & property. It provides the Front Office with information & assurance of rooms in order to meet the anticipated arrivals for the day.

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Laundry section is a very important section in Housekeeping Department because this section is responsible for maintaining the spotless and tips top condition of the guestrooms. The success of any organization, which provides accommodation, depends on good Housekeeping, especially in rooms.

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Room Attendant work in guestrooms and in order to maintain the standard Attendant service and for guest satisfaction, certain rules must be adhered to and followed by maids when they clean rooms in any establishment.

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The person who is responsible for keeping the guestrooms clean and comfortable is called “Room Attendant”. Whereas, the person who is co-ordinate and supervises the Room Attendant work is called “Public area Supervisor”.

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Public area section is one of the sections in Housekeeping that responsible for the cleanliness of the whole hotel areas except guestrooms, kitchen areas and especially that are not covered by the contract.

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Examples of Laundry Sections are: Lobby Area, Floor Corridors, Guest elevators, Service Areas, Guest toilets.

Function Room: Restaurants, Meeting Rooms, Training Room.

Offices: Executive Office, Accounting Office, Purchasing Office, Housekeeping Office, Engineering Office, Human Resources/Personnel Office, etc.

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The Public Area Supervisor is responsible in the supervision in all public area section for the smooth flow of work and report to the Assistant Executive Housekeeper.

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The laundry section is very essential in Housekeeping Department. Its main function is to provide, store, and distribute hotel linen and staffs uniforms. And also responsible for the smooth circulation of the hotel linen and staff’s uniforms as well.

This section is headed by Linen/Uniform Supervisor who reports to Assistant Executive Housekeeper.

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Linen section is part of Housekeeping Department. Its main function is to provide pressing laundry and dry cleaning service to the guests, staff’ uniform, F&B linen and guest room linen. Laundry Manager is responsible for the overall operation of the laundry heads this section. To run the laundry manager is helped by Laundry Supervisor and report to Executive Housekeeper.

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