CHAPTER 10:CONFLICT AND NEGOTIATION

CHAPTER 10:CONFLICT AND NEGOTIATION

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15 Qs

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CHAPTER 10:CONFLICT AND NEGOTIATION

CHAPTER 10:CONFLICT AND NEGOTIATION

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Nabila Mazlam

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15 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which one is the definition of conflict?

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively. This refers to the

Traditional views

Human Relations views

Interactionist Views

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The causes of conflict are the following except

poor communication

lack of openness

compatibility of goals

Failure to respond to employee needs

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Conflict that hinders group performance.

Functional conflict

Dysfunctional conflict

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Conflict over how work gets done. It refers to

task conflict

relationship conflict

process conflict

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Intentions is the 4th stage of conflict process.

TRUE

FALSE

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Attempting to satisfy the other party’s concerns refers to

cooperativeness

assertiveness

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