CHAPTER 10:CONFLICT AND NEGOTIATION

Which one is the definition of conflict?

• A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

• A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.

The belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively. This refers to the

• Traditional views

• Human Relations views

• Interactionist Views

The causes of conflict are the following except

• poor communication

• lack of openness

• compatibility of goals

• Failure to respond to employee needs

Conflict that hinders group performance.

• Functional conflict

• Dysfunctional conflict

Conflict over how work gets done. It refers to

• task conflict

• relationship conflict

• process conflict

Intentions is the 4th stage of conflict process.

• TRUE

• FALSE

Attempting to satisfy the other party’s concerns refers to

• cooperativeness

• assertiveness

A situation in which each party to a conflict is willing to give up something refers to

• Accomodating

• Compromising

• Collaborating

Negotiation that seeks to divide up a fixed amount of resources; a win-lose situation.

• Distributive Bargaining

• Integrative Bargaining

A third party to a negotiation who has the authority to dictate an agreement. It refers to

• Arbitrator

• Mediator

• Conciliator

• Consultant