BME - pre finals

It comprises the overall goals, intentions and direction that the management of an organization has identified for satisfaction.

• A. Corrective action

• B. Process approach

• C. Quality policy

• D. Re-engineering

It includes lower costs, higher returns on sales and investment, and the ability to charge higher rather than competitive prices.

• A. Discounts

• B. Financial benefits

• C. Mark up value

• D. Seasonal sale

It is a broad statement describing a desired future condition or achievement without being specific about how much and when.

• A. Forecast

• B. Goal

• C. Mission

• D. Prediction

It is a common set of values, beliefs, attitudes, perceptions and accepted behaviors shared by individuals within a firm.

• A. Community norms

• B. Company goals

• C. Institutional values

• D. Organizational culture

It is a desired result that is achieved more efficiently when activities and their related resources are managed as a course.

• A. Corrective action

• B. Process Approach

• C. Quality policy

• D. Re-engineering

It is a group of individuals organized to work together to accomplish a specific objective.

• A. Community

• B. Organization

• C. Team

• D Village

It is a Japanese term that means gradual, unending improvement by doing little things better and setting and achieving increasingly higher standards.

• A. Kaizen

• B. Kanben

• C. Muda

• D. Poka-yoke

It is a major shift in the attitudes, norms, sentiments, beliefs, values, operating principles and behavior of an organization.

• A. Community norms

• B. Culture change

• C. Institutional values

• D. Organization culture

It is a need or expectation, generally mandatory or compulsory.

• A. Alliance

• B. Policy

• C. Process

• D. Requirement

It is a plan (direction), statement of intent or commitment for achieving an objective.

• A. Alliance

• B. Policy

• C. Process

• D. Requirement