Training for Improved Performance

A powerful resource for training managers to equip employees with the knowledge and skills necessary to drive business outcomes.

• strategic alignment

• content development

• training diagnostics

• reports and analysis

This explores to identify business and learner needs, determine whether training can address them and recommend solutions.

• strategic alignment

• content development

• training diagnostics

• reporting and analysis

A process to track and analyze metrics to determine that training is improving.

• strategic alignment

• content development

• training diagnostics

• reporting and analysis

It refers to the positioning in the organization's human resource management strategy to support the competitive business strategy

• framework

• horizontal alignment

• Research

• vertical alignment

The most important training process capability

• framework

• horizontal alignment

• Research

• vertical alignment

When our experiences change our knowledge, skills, or attitudes, we call it?

A cost leadership strategy includes both loyal soldier and bargain laborer requires employees have knowledge, skills, and attitude that help to focus on providing superior service and innovation.

• True

• False

Differentiation can be achieved through excellent customer service and innovation

• True

• False

A study was found that the average ROI for sales/technical training is ______%.

To assess organizational results, we can use basic measures of effectives, such as an increase in sales or decrease in turnover.

• True

• False