Nghiệp vụ lễ tân G1 (Chapter 4 and 5)

Choose the best response:

Guest: Tomorrow will be my 5th wedding anniversary. I’d like to take my wife to a nice restaurant and she loves French food. Any suggestion?

Concierge: ______________________.

• Help yourself sir. There are plenty of French restaurants here.

• I would highly recommend you to the seafood restaurant near Vinpearl Plaza.

• There’s a place near Pearl Plaza that serves the best French food.

• Turn right at the entrance then continue 100m. You can't miss it!

Choose the best response:

Guest: Excuse me. My steak is too undercooked.

Waitress: ___________________

• I feel you, madam. Sorry about that.

• There is nothing worse than an undercooked dish.

• No worries. I'll take this.

• Well I can see it quite well-done.

In a Westernized restaurant, which of the following is usually ordered first?

• Appetizer
• Beverage
• Dessert
• Entrée

Assume that you have reserved a table for you and your friend at a restaurant. What would you say to the waiter upon arrival?

• We would like to book a table for two.
• A table for two, please!
• We have a reservation for two.
• Is our table ready?

A dish that often goes with the main course is called…..?

• Entrée

• Appetizer

• Side

• Drink

When giving the bill to guests, why does the waiter often says "I'll take it whenever you're ready."?

• To leave guests some private time

• To take care of other tables

• To save time

• To let guests place new orders

If you were unable to answer a customer's question or complaint, it's better to…....

• Tell the customer you do not know
• Ignore customer's question and change the topic
• Ask a colleague or manager to help
• Invent a response

"Entrée" refers to which of the following type of dish?

• The main course of a meal

• The first dish of a meal

• The final dish

• The sweet dish

What is happening in this picture? (Choose more than 1 answer)

• Taking payment at the table

• Serving food

• Taking a meal and drink order

• Seating a guest

A complaint about Rosaleen Hotel says

"The room was dirty, also there were ants under the coffee table. Felt and smelled smoked in."

Which department should be responsible for these issues?

• Engineering Department

• Restaurant Department

• Housekeeping Department

• Front Office Department