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Nghiệp vụ lễ tân G1 (Chapter 4 and 5)

Authored by Nguyễn Xuân Quỳnh

Professional Development

Professional Development

Used 4+ times

Nghiệp vụ lễ tân G1 (Chapter 4 and 5)
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14 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Choose the best response:


Guest: Tomorrow will be my 5th wedding anniversary. I’d like to take my wife to a nice restaurant and she loves French food. Any suggestion?

Concierge: ______________________.

Help yourself sir. There are plenty of French restaurants here.

I would highly recommend you to the seafood restaurant near Vinpearl Plaza.

There’s a place near Pearl Plaza that serves the best French food.

Turn right at the entrance then continue 100m. You can't miss it!

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Choose the best response:


Guest: Excuse me. My steak is too undercooked.

Waitress: ___________________

I feel you, madam. Sorry about that.

There is nothing worse than an undercooked dish.

No worries. I'll take this.

Well I can see it quite well-done.

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

In a Westernized restaurant, which of the following is usually ordered first?

Appetizer
Beverage
Dessert
Entrée

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Assume that you have reserved a table for you and your friend at a restaurant. What would you say to the waiter upon arrival?

We would like to book a table for two.
A table for two, please!
We have a reservation for two.
Is our table ready?

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A dish that often goes with the main course is called…..?

Entrée

Appetizer

Side

Drink

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When giving the bill to guests, why does the waiter often says "I'll take it whenever you're ready."?

To leave guests some private time

To take care of other tables

To save time

To let guests place new orders

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you were unable to answer a customer's question or complaint, it's better to…....

Tell the customer you do not know
Ignore customer's question and change the topic
Ask a colleague or manager to help
Invent a response

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