G170-Unit 23-Quiz2

The major forces for change within an organization are

• technology

• customer needs.

• competition

• All of the above.

There are some ideas to encourage creativity in your organization:

• Changes in the physical work environment

• Different ways of communicating within the team

• Introduction of new technology

• All of the above.

Types of innovation:

• Product

• Service

• Brand

• All of the above

_________ is a technique which could be done on an individual or a group basis to find solutions to business problems

• Brainstorming Technique

• Storyboarding

• Nominal Group Technique

• All of the above

Which of the following statement is correct:

• Some people may lose their jobs because of the innovative solution that will be implemented.

• Some changes/innovation will reduce the number of staff in a department.

• Some innovation can cost a lot at the beginning

• All of the above

There are a number of major issues that can occur in change processes:

• Problems that were not anticipated

• Needed skills were not present

• Factors outside the organizations control

• All of the above

Generating, recording, and ranking ideas are part of:

• Nominal Group Techniques.

• Brainstorming Techniques.

• Storyboarding Techniques.

• None of the above

Feedback on your performance can come from many sources such as:

• Feedback from clients

• Feedback from supervisors

• Feedback from colleagues

• All of the above

Feedback must:

• focus on behavior rather than the person.

• focus on people, not behaviors

• focus on appearance.

• All of the above

The brainstorming process is useful because it:

• . is quick

• encourages team members to work together

• A&B

• does not allow for creative thinking.