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REFUNDS - WAVE 48

Authored by Balta Ajche

English, Business

3rd Grade

11 Questions

Used 7+ times

REFUNDS - WAVE 48
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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Where should you check for the Refund Policies article?

SBS

Internal KB

ACC

Support Center

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When user asks for a PP refund within the Official Policy, cancelling the auto renewal is the only action to be taken.

True

False

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Domains & Mailboxes include a 14 day trial period.

True

False

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

User purchased a domain yesterday and needs a refund. What should you use?

Widget Tool

SBS

BatOffice

ACC

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

If a user requests a refund for Shutterstock image, what should you do?

Call my supervisor.

Transfer to Adv Billing

Escalate offline to Billing Tier 2

Tell user it is not refundable.

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Where should you check the status of a refund.

SBS

Back Office

BatOffice

ACC

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What department should we contact if refund request is out of the Internal Policy.

Adv Billing

Billing

Supervisor

Approvals

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