Parcial N° 2 Servicios Turísticos I
University
•10 Qs
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Parcial N° 2 Servicios Turísticos I
Quiz
•
Other
•
University
•
Easy
Nancy Yañez
Used 2+ times
FREE Resource
10 questions
Show all answers
1.
OPEN ENDED QUESTION
10 mins • 1 pt
Defina el concepto de Calidad Total y explique en qué se diferencia del Control de Calidad.
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2.
OPEN ENDED QUESTION
10 mins • 1 pt
Explique en qué consiste el Círculo de calidad de E. Deming.
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3.
OPEN ENDED QUESTION
10 mins • 1 pt
Mencione tres postulados de E. Deming que sean pertinentes a aplicar en el caso en el que está trabajando.
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4.
OPEN ENDED QUESTION
10 mins • 1 pt
Mencione y explique de qué se tratan las herramientas de control de calidad.
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5.
OPEN ENDED QUESTION
10 mins • 1 pt
Explique cuáles son los costos de la Calidad y de la no calidad.
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6.
OPEN ENDED QUESTION
10 mins • 1 pt
¿En qué consiste el procedimiento instrumental de gestión de la calidad?
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7.
OPEN ENDED QUESTION
10 mins • 1 pt
El Modelo de las 5 brechas, ¿qué es, para qué sirve y cómo se implementa?
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