
2FA check-IN
Authored by Barbara Sthefania Betancourth
Fun
KG
Used 4+ times

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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the nag screen?
User Didn´t set 2FA PIN
It’s an additional layer of security for WhatsApp beyond the username and password
Is a reminder used by WhatsApp to help you remember your PIN.
Route to L&S
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is a user able to deactivate his account when locked by 2FA?
We must route to REG
No, if user is locked by 2FA we must route the ticket to that queue
Yes, accounts can be deactivated while 2fa enable!
I don´t know
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is a user able to deactivate his account when locked by 2FA?
We must route to REG
No, if user is locked by 2FA we must route the ticket to that queue
Yes, accounts can be deactivated while 2fa enable!
I don´t know
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What happens if a user forget their PIN and didn´t set up an email to recovery?
Close the ticket without response
We route the ticket to classic
User must wait for 7 days to setup PIN again
User must wait 24 h
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What words do we take into consideration to confirm that a user is being hacked?
I don´t know
Someone is impersonating me, they are using my account, they are asking for money to friend and family
Pls help someone stealed my phone
I need to deactivate pls help
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the statements is true?
Review the routes and counts concepts
Stands for Two Factor Authentication
2FA is an optional feature
screen can be skipped by disabling it from the nag screen if you forgot it
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