2FA check-IN

What is the nag screen?

• User Didn´t set 2FA PIN

• It’s an additional layer of security for WhatsApp beyond the username and password

• Is a reminder used by WhatsApp to help you remember your PIN.

• Route to L&S

Is a user able to deactivate his account when locked by 2FA?

• We must route to REG

• No, if user is locked by 2FA we must route the ticket to that queue

• Yes, accounts can be deactivated while 2fa enable!

• I don´t know

Is a user able to deactivate his account when locked by 2FA?

• We must route to REG

• No, if user is locked by 2FA we must route the ticket to that queue

• Yes, accounts can be deactivated while 2fa enable!

• I don´t know

What happens if a user forget their PIN and didn´t set up an email to recovery?

• Close the ticket without response

• We route the ticket to classic

• User must wait for 7 days to setup PIN again

• User must wait 24 h

What words do we take into consideration to confirm that a user is being hacked?

• I don´t know

• Someone is impersonating me, they are using my account, they are asking for money to friend and family

• Pls help someone stealed my phone

• I need to deactivate pls help

Which of the statements is true?

• Review the routes and counts concepts

• Stands for Two Factor Authentication

• 2FA is an optional feature

• screen can be skipped by disabling it from the nag screen if you forgot it