Unit 8

Have you done all the______?

• Checks

• Instructions

• Announcement

Ladies and gentlemen, as we start our_________

• Descent

• Landing

• Announcement

Ladies and gentlemen, welcome to Paris airport. Local time is 9:30 pm, Is a:

• Landing announcement

• Final announcement

What Is a example of a recommendation?

• I suggest you that you have coats ready for when you get outside the terminal

• You should take the airport bus into the city centre

• You must don't get up inmediately, wait a few moments

Which phrases are using after leaving the aircraft?

• Thank you for flying with us, sir

• Goodbye madam

• Have a good holiday

• All the options aré correct

Which phrase would you not normally use say ti passengers?

• Have a wonderful holiday

• I'm sorry It was such a bad flight

• Thank you for flying with us, sir

What does cabin crew be successful?

• Teamwork

• Good communication

• Customers care

• All are correct

What does It mean "customers care"?

• Looking after passengers

• Knowing precisely each other's roles

• Taking action

What does "problem-solving" mean?

• Taking action

• Talking each other

• Working for each other

We __________ about to incedents now

• Should talk

• Must talk

• Could talk