Quality 4.0 Introduction to Quality

Of the four roles of management, controlling covers which of the following actions:

• Planning resources to use

• Monitoring actual to standard work performance

• Praising a workers contribution

• Delegating more tasks to a team

The performance of the product as viewed by the customer is ultimately the most important measure of __________.

• safety program effectiveness

• human resource policies

• cost of the product

• product quality

To reduce variation, minimize defects, and to shorten cycle time are considered __________ goals.

• quality

• safety

• kanban

• calibration

Defect prevention is the __________ of the four types of quality costs.

• least difficult to accomplish

• least cost effective

• most cost effective

• same cost as any

A history of dependability and customer satisfaction should be considered when __________.

• taking a survey

• submitting a maintenance request

• evaluating a potential supplier

• auditing a customer

A worker should __________ any time the worker notices a minor quality problem that is not critical to product function or performance.

• Shutdown the production line immediately and correct the problem

• Notify the supervisor to determine the correct action to take

• Ignore the problem and leave it to engineering to analyze later

• Ask the quality department to start an investigation

An employee should report to their supervisor if the following situation occurs:

• There is a need to borrow a tool from another team member.

• There is an increase in the number of defective parts produced by a machine.

• There is a decrease in the number of defective parts produced by a machine.

• Another employee says something bad about a supervisor.

Everyone within an organization is responsible for __________ quality.

• inspecting

• approving

• improving

• ignoring

Greater variations in a process may occur when __________.

• Approved process adjustments are performed

• Unapproved process adjustments are performed

• Machines and equipment are maintained properly

• No changes are made to a process

Product development teams should perform a(n) __________ as early as possible during their design process.

• Process capability analysis

• Job Safety Analysis

• Design Failure Mode and Effects Analysis

• Predictive Maintenance Analysis