Tourism service _ Group 9

What is a resort?

• difficult to define

• began appearing in the 1980s in major cities like London, New York, and San Francisco

• a full-service hotel that provides access to or offers a range of recreation facilities and amenities.

• include skiing and mountains, golf, beach and ocean, lakeside, casino and gaming, all-inclusiveness, spa and wellness, marina, tennis, and waterpark.

What is an independent hotel?

• financed by on individual or a small group and is directly managed by its owners or third-party operators.

• offerd by a management company to maanage a hotel or resort forr its owners

• a legal license agreement between the hotel brand and the hotel owner that gives the hotel owner the rights and obligations to opertate the hotel under the franchisor's brand in exchange for fees

• financed by selling units in 1/8 to 1/4 shares

What are three mentioned which affect hotel types, regions and destinations differently?

• Sharing economy

• Transformative travel

• Distribution and online travel agents

• Online making and mobile devices

"Sharing economy" is......

• a platform for travelers and managers, all aspects of the

• an economic model in which people rent beds, cars, boats, and other undertilized assets directly from each other via the Internet.

• a full-service hotel that provides access to or offer a range of recreation facilities and amenities.

OTAs stands for......

• Online tourism Agencies

• Online Tourism Applications

• Online Travel Agents

• Online Travel Applications

Which is not an OTA?

• Internet Archive

• Airbnb

• Expedia

• Booking.com

Guest services are the activities implemented .............guests use the service to bring satisfaction to customers.

• before-during

• before-after

• during-after

• before-during-after

Only the employees who directly contact customers need to engage in guest services.

• True

• False

Which is NOT the role of Human Resources?

• recruit and select employees

• train and develop the staff

• make sure the hotel operates efficiently

• ensure employee relations.

What are the characteristics of a budget hotel?

• Standardized appearance, offer basic services limited food and beverage facilities.

• High-volume corporate accounts in city properties.

• Purpose for travel includes sightseeing, recreation, or visiting friends and relatives