Ticket Validation
Authored by Noha Metwally
Education
Professional Development
Used 1+ times
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10 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Ticket should be rejected if there is another language rather than English is used on the ticket.
True
False
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Ticket should be rejected if there is no BQ attached
True
False
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Incident can be raised as Service request
Yes
No
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
What are the 3 main reasons for the ticket to get rejected?
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Ticket shouldn't be rejected if there is any note written in the note section.
No it should be a copy of the BQ
yes any note description is acceptable
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ticket shouldn't be rejected if
There is no enough TBS
There is no Screenshot attached for the error
There is no time stamp for date and time
Case is 1st line scope like deregister a service
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Case should be rejected if it is open after a Major Comms email is sent
True
False
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