2nd line Training week 1 Quiz

Can i assign a ticket to GT without getting back to Support 3rd line team?

• Yes

• No

To whom shall we assign the related ticket?

• GSD team and they will assign it to the enabler team.

• We assign it to the enabler directly.

Is the GSD team resolver ?

• No

• Yes

Name our Group technology " Enablers" that we Send them related INCs

On Trackimo tool if we see blue and transparent logs is ins sequence does it an indicator that the device works properly?

• yes

• No

Red color means that server is trying to send message or request to the device but wasn't sent .

• True

• False

If Trackimo tool indicates transparent logs and blue logs and device reports location regularly but the customer still not getting the update of the location on the smart app?

• Send 3rd line team

• Send to Trackimo

If the sms gets failed while the device is powered on and in a good coverage what is your next action?

• Send the INC to 3rd line.

• Device is still offline and unresponsive we advise care it is a hardware issue.

The only APN settings we have so far is ?

• Curve APN

• V- multi APN

If the SMS on M2M portal is Success but i still get the blue logs on the Trackimo tool?

PS ( package switch ) is not working no response

Network is okay but data is not okay as there is no response from the device .

• Send the APN settings to the device.

• Send the Ticket to Trackimo.