Quiz 6 Cancellation

Cancellation from branch SLA is

• 1 working day

• 3 working days

• 4 working days

Customer can cancel his/her ADSL service via 111 if he/she insists

• True

• False

Corporate deal can cancel the service via WE branch

• True

• False

CST can request cancellation from …?

• Exchanges

• Any WE branch

• Flagships and Exchanges

First question to ask in case customer asks for cancellation is:

• Which region are you from ?

• Why you want to cancel ADSL service

• Do you pay your last bill

Customer can receive his/her refund mount via any branch

• True

• False

No required papers in case CST ask for cancellation ?

• True

• False

In which step cancellation number is generated

• WO Cancel Request

• Check Combo

• Check Look loop

SLA for Retention is

• 20 H

• 1 D

• 1 WD

CST can make Suspension from Branches only

• True

• False