Performance Management

The statement, "it's not fair to pay a poor employee the same amount of money as an excellent employee" exemplifies the need for accurate performance appraisals in:

• determining salary increases

• making promotion decisions

• employee training and feedback

• training needs assessment

Which of the following is the most important use of performance evaluation results?

• employee compensation

• employee promotion

• employee training and feedback

• personnel research

Which of the following is the most common source of performance appraisal ratings?

• supervisor

• subordinate

• peer

• customer

Whereas supervisors see the _____ of an employees effort, peers often see the _____.

• actual behavior/ end result

• end result/ actual behavior

• physical part/ mental part

• mental part/ physical part

_____ ratings have been successful in predicting future success of promoted employees but/and are _____ in organizations.

• customer and subordinate/ seldom used

• peer/ seldom used

• self-appraisal/ seldom used

• self-appraisal/ often used

When peer ratings are used, research has found that high performers evaluate their peers _____ low performance.

• the same as

• more strictly than

• more leniently than

• none of these would be true

Which of the following performance appraisal evaluators is not common or well-regarded by managers?

• supervisor

• peer

• subordinate

• customer

When would the use of subordinate ratings of a supervisor be least desirable?

• there are only 1 or 2 subordinates

• the ratings are anonymous

• the ratings will not affect the raises

• the job is in the public sector

To get better customer feedback on employee performance, _____ are used.

• secret shoppers

• consultants

• peer ratings

• employee comparisons

Self-appraisals of performance appear to be most accurate when the purpose of the self-appraisal is for _____.

• salary increase

• promotions

• administrative purposes

• research