Quiz 7 Change phone number

customer can make change phone number (as per his request) via branches only.

• True

• False

in case CST has delay in change phone number order agent will renew SLA 48 hours ?

• True

• False

In case cst want to change phone number as per his request what is the first step ...?

• Check Availability on new number

• Create TT

• Direct CST to branch

SLA fo delay requests via mail is 2H

• True

• False

CCA can check daily usage from Matrix

• True

• False

CCA must open Query CDR to check detailed Usage

• True

• False

In case we will change phone number via 111, we have to do verification

• True

• False

CST can't check his usage from we app

• True

• False

SLA for change phone number request is 15 working days

• True

• False

the customer can request change phone number MSAN

• True

• False