DS - Customer Service Presentation QUIZ

What does Perceived Indifference mean?

• "You just don't care"

• "Im very excited"

• "You really do care"

• "I don't like it"

What does S.H.A.C.K stand for?

• Smile, Hilarious, Attentive, Creative, Known

• Smile, Happy, Alternative, Courteous, Kindness

• Smile, Honest, Attentive, Consistency, Knowledgeable

• Super, Helpful, Amazing, Challenging, Karma

What is the number one priority for Döner Shack and also the biggest driver of success in our restaurant?

• The Milkshakes

• The Customer Service

• The Tasty Food

• The Guest Experience

Paying attention to our customers ________  ________ is the most important part in creating a distinctive high quality guest experience

• Emotional Repsonses

• Conversation Topics

In a restaurant, what drives the Guest Experience more than anything else?

• The Service

• Location

• Hospitality

• Cheap Prices

The Döner Shack 5 Key Touchpoints are?

• Greeting, Organisation, Payment, Sit Down, Eating

• Arrival, Ordering, Payment, Seating & Service, Departure

• Hello, Payment, Food, Goodbye, Review

So we can make our guests feel much better than they first arrived, our Intentional Guest Experience is designed to produce a _____________ emotional response at every touchpoint

• Positive

• Happy

• Negative

• Winning

What do we say at Döner Shack to acknowledge and welcome our guests?

• "Hi hun, what do you want?"

• "Hi, what can i get for you?"

• "Ayup mate, can i take your order?"

• “Hi, welcome to Döner Shack, what can I get for you”?

Which one of these statements is NOT the way to upsell... ?

• “You Can Add a Drink Too. Would You Like A Soft Drink, or A Milkshake”?

• “I Can Add Fries for Just £X”

• “We Just Made Fresh Chicken Schnitzel Bites…I’ve Tried Them…They’re Delicious. I Can I Add Them for Just £X”?

• “Do You Want Fries With That”?

(FILL IN THE BLANK!) "Hence for Döner Shack it’s all about how we make our guests _________ ."

• Feel

• Angry

• Think

• Happy