DS - Customer Service Presentation QUIZ

DS - Customer Service Presentation QUIZ

3rd Grade

12 Qs

quiz-placeholder

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DS - Customer Service Presentation QUIZ

DS - Customer Service Presentation QUIZ

Assessment

Quiz

Professional Development

3rd Grade

Practice Problem

Easy

Created by

Jack Eyley

Used 3+ times

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12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does Perceived Indifference mean?

"You just don't care"

"Im very excited"

"You really do care"

"I don't like it"

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does S.H.A.C.K stand for?

Smile, Hilarious, Attentive, Creative, Known

Smile, Happy, Alternative, Courteous, Kindness

Smile, Honest, Attentive, Consistency, Knowledgeable

Super, Helpful, Amazing, Challenging, Karma

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the number one priority for Döner Shack and also the biggest driver of success in our restaurant?

The Milkshakes

The Customer Service

The Tasty Food

The Guest Experience

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Paying attention to our customers ________  ________ is the most important part in creating a distinctive high quality guest experience

Emotional Repsonses

Conversation Topics

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In a restaurant, what drives the Guest Experience more than anything else?

The Service

Location

Hospitality

Cheap Prices

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Döner Shack 5 Key Touchpoints are?

Greeting, Organisation, Payment, Sit Down, Eating

Arrival, Ordering, Payment, Seating & Service, Departure

Hello, Payment, Food, Goodbye, Review

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

So we can make our guests feel much better than they first arrived, our Intentional Guest Experience is designed to produce a _____________ emotional response at every touchpoint

Positive

Happy

Negative

Winning

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